It is highly recommended you select tracked shipping to ensure your mail arrives in a timely manner. I am not responsible for lost mail or delayed shipping. Thank you for your understanding.
When will my order be shipped?
You can expect your order to be shipped within 2-4 business days after it is placed. You'll receive an email when your purchase has been shipped.
How are shipping charges calculated?
I ship everything with Royal Mail and the prices are calculated by weight plus packaging. I do not make any money on shipping and apologise that I cannot offer cheaper shipping.
In the EU?
There are two ways to order if you're based in the EU. 1) You can order from my site still, however you're responsible for all the customs and handling fees when the order arrives and we do not collect VAT during the point-of-sale. Or 2) You can send me an email with the screenshot of your cart. I will make a custom order on Etsy and you can pay for EU taxes through there. I will honour my shop's prices which is lower than my prices on Etsy due to processing fees.
Where do you not ship to?
If you are not sure whether Royal Mail will deliver to your country, please check this RM Bulletin. Any orders RM will not accept will be refunded.
My order hasn't arrived yet!
Please be aware there is possible shipping delays currently and Royal Mail is doing their best but sometimes it can take up to 2 weeks for your order to arrive for UK and 6 weeks for rest of the world. If it still has not arrived after mentioned time please get in touch via email.
What kind of packaging materials do you use?
I strive to be as eco friendly as possible by reusing packagings where possible, and using recyable and biodegradable materials.
SHOP POLICY
What is the refunds/return policy?
All sales are final, I do not accept refunds or returns but if there are any issues when you receive your order please email me with photos and we'll get it sorted.
What is the cancellation policy?
Unfortunately, I do not accept cancellations. If you need to make adjustments to your order, please get in touch via email as soon as possible.
Where can I find your privacy policy?
You can find it here.
Any other questions not answered here can be directed in the contact form or email me. I will be more than happy to help :)
CONTACT
[email protected]